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Always Connected: Best for Business?
"Real generosity toward the future lies in giving all to the present." - Albert Camus
With today's technology, one can be constantly available and expect the same of others. Day or night, for work or leisure, you can stay connected with everyone. Positively, technology lends a safety net for pressing issues and allows us to take care of a crisis virtually. We're also able to check on projects and orders while traveling. With all the amazing accessibility technology offers us, there are also resulting challenges.
When closing on our new home, our realtor delayed the attorneys' negotiations and held up our transaction by taking three cellphone calls during the proceedings. While supervising our cabinet installation, the kitchen design owner spent 70 minutes on the phone with his attorney. During a recent workshop, two attendees sitting next to me were reading and sending e-mails on their BlackBerry phones during the presentation. All of these situations left a negative impression.
The "always on" phenomenon can create negative side effects that are often overlooked. Be aware of these common pitfalls and avoid potentially embarrassing situations:
Remember, you are in control, not technology. Be responsive, be reasonable, but most of all be respectful… Oh, excuse me, my cellphone is ringing. We'll talk next month.
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